Privacy Policy

Last updated:: November 21st 2025

This Privacy Policy describes how we collect, use, and protect your information when you visit our website, book services, or communicate with us. This policy applies to all services offered through our cat boarding and energy healing business (“we,” “our,” or “us”).

1. Information We Collect

Personal Information

When you book a service, contact us, or fill out a form, we may collect:

Your name
Email address
Phone number
Address (if needed for communication or billing)
Emergency contact information
Your cat’s name, health details, and care requirements

Payment Information

If you pay online, payments are processed by secure third-party providers (such as Wix Payments, PayPal, or Stripe). We do not store your full credit card details.

Automatically Collected Information

Wix automatically collects:

IP address
Device information
Browser type
Pages visited
Cookies and tracking data

This helps us improve the website and ensure security.

2. How We Use Your Information

We use your information to:

Process bookings and payments
Communicate about appointments, boarding details, and service updates
Provide safe, personalized cat care
Provide energy healing or wellness services
Respond to questions and customer support requests
Improve our website and services
Maintain legal and financial records

We never sell or rent your personal information.

3. How We Share Your Information

We may share your information with:

Service providers (Wix, payment processors, email systems)
Veterinarians or emergency services, when urgent action is needed for your cat’s safety
Legal authorities, if required by law

These third parties maintain their own privacy and security standards.

4. Cookies and Tracking Technologies

Our website uses Wix’s cookies for:

Site security
Analytics
Performance
User experience

You may disable cookies in your browser, but some features may not work properly.

5. Data Storage and Security

Your information is stored on secure servers through Wix.
Wix uses encryption, firewalls, and industry-standard security to protect data.

While we take reasonable precautions, no system can be guaranteed 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request corrections
Request deletion
Withdraw consent
Understand how your data is used

To make a request, contact us at info@healingpinescatretreat.

7. Retention of Information

We keep your information only as long as needed for:

Providing services
Legal, tax, or insurance compliance
Supporting future bookings

You may request deletion at any time.

8. Third-Party Links

Our website may include links to external websites or platforms.
We are not responsible for their content or privacy practices.

9. Children’s Privacy

Our website and services are not intended for children under 16.
We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy at any time.
Changes will be posted on this page with an updated date above.

11. Contact Information

For questions about this Privacy Policy or your data, contact us:

Healing Pines Cat Retreat
Email: info@healingpinescatretreat
Phone: 672-515-1553
Location: Vancouver, Canada